The owners of said horse called last night. They have decided to return him which is fine- that hurts no one’s feelings and we’ll probably end up getting to sell him for more than they gave for him, yet another added bonus. However, the owner asked for her money back before the horse was returned safe and sound. What?
You’re kidding right?
Where else on the planet do you get your money back BEFORE the rightful owner has their good or product?
She threatened to bring in a lawyer as according to her, no where on her bill of sale did it say the horse had to be shipped back to SD. What it did say was upon return of a sound and fit horse to the owner… well if the owner is in SD…She went on to say that she’s been talking to other folks that we have sold horses too and we made them wait on the papers, etc. Yes, because they paid for their horses with a personal check, that’s why, dipshit. You paid with your horse with a cashier’s check. Zach had to explain the difference to her. And he had to go on to explain that those folks had paid freight on their horses TO Texas; she’d paid NO freight at all. And then she shut it, apparently.
I just don’t understand the gall of her asking for her money to be returned before we have a horse in hand? When would that ever happen?
On another note, the client that referred me is speaking to her, as she called my new phone number last night. But that client still isn’t returning my emails. I hate it.
She shouldn’t be contacting your clients about monetary agreements anyway…She needs a reality check.
I too am upset, but Jenn this is your business . . . and as hard as it is sometimes you’ve got to kinda suck it up for the sake of that business.
Tell her quite simply, “it is unreasonable to expect a refund prior to Zach receiving the horse back.” Leave it at that.
This can only get worse and ruin your reputation if you allow it to escalate. Calmer minds always prevail . . . so take a deep breath and figure out how to communicate with her. The same way you’ll figure out how to communication with the horse that they are sending back with a screwed up mind now.
You don’t have to kiss her ass. You don’t have to like her. You don’t even have to do what she asks of you. What you do have to do, for the sake of your name and the name of Streakin Iron Barrel Horses . . . is be the consumate professional.
If it goes to court, which I doubt it will, but if it does you’ve got an agreement in hand that shows her liable for “returning the horse to the owner”.
Never argue with an idiot . . . they only make you stupid by association. Make a stand, which you’ve already done. And then calmly stand by that decision.
As far as the other client who is not returning emails and so forth, sometimes you have to count it a loss.
I’m sorry you’re going through this . . . but it will all work itself out.